Gloss Nails Boutique (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, safeguard, and disclose your information when you interact with our website, book services, visit our studio, or communicate with us via SMS, email, or other channels.

By using our website or services, you consent to the practices described in this policy.

Information We Collect

We may collect the following categories of personal information:

Personal & Contact Information

• • Name
  • Phone number
  • Email address
  • Billing and payment details

Appointment & Service Information

• • Services booked and appointment history
  • Special requests or preferences
  • Notes relevant to service delivery

Health & Safety Information

• • Allergies, skin sensitivities, or medical conditions relevant to nail or beauty services
    (Collected solely to ensure safety, hygiene, and service quality.)

Website & Technical Data

• • IP address
  • Browser type and device information
  • Website interactions via cookies or analytics tools

SMS / Text Messaging Consent

If you opt in to receive SMS/Text messages from Gloss Nails Boutique, we collect your mobile phone number and consent details.

By opting in, you agree to receive automated messages such as:

• • Appointment confirmations and reminders
  • Service updates or studio notifications
  • Promotional or informational messages (with consent)

Message frequency may vary. Standard message and data rates may apply.
You may opt out at any time by replying STOP or OUT.
Consent is not required as a condition of purchase.

How We Use Your Information

Your information is used to:

• • Schedule, manage, and confirm appointments
  • Deliver personalized and safe nail & beauty services
  • Communicate important service or studio updates
  • Send promotional messages (only with consent)
  • Process payments and maintain accurate records
  • Respond to inquiries and provide customer support
  • Improve services through analytics and feedback
  • Comply with legal, regulatory, and business obligations

Information Sharing & Disclosure

We respect your privacy and limit information sharing.

• • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes
  • Information may be shared with trusted service providers (e.g., booking platforms, payment processors) strictly for operational support
  • We may disclose information if required by law or to protect our legal rights, safety, or property
  • Text messaging opt-in data and consent are never shared with third parties

Data Security

We use industry-standard safeguards to protect your information, including:

• • Secure servers and encrypted data transmission
  • PCI-compliant payment processing
  • No storage of full credit card numbers
  • Restricted access to personal data on a need-to-know basis
  • Staff training on privacy and data protection

Your Privacy Rights & Choices

You have the right to:

• • Opt out of SMS by replying STOP or OUT
  • Unsubscribe from emails via the provided links
  • Request access, correction, or deletion of your personal data
  • Request a copy of your information (data portability)
  • Update communication preferences at any time

To exercise your rights, please contact us directly.

Cookies & Tracking Technologies

We may use cookies and similar tools to:

• • Enhance website functionality
  • Analyze traffic and usage patterns
  • Remember user preferences

You can manage cookies through your browser settings. Disabling cookies may affect site performance.

Data Retention

We retain personal information only as long as necessary to:

• • Provide services and maintain appointment records
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce policies

Children’s Privacy

Our services are intended for individuals 18 years of age and older. We do not knowingly collect information from children under 18. If such data is discovered, it will be deleted promptly.

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Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on our website. Continued use of our services constitutes acceptance of the revised policy.